Return policy

You may submit a return request within 30 calendar days from the date you receive your bean bag sofa. To qualify for return, the bean bag must remain unused, clean and undamaged. All original packaging, labels and accessories must be intact. We accept returns under the following situations:

Goods arrive damaged or defective during transit
We shipped the wrong item or wrong color/size
There is a major inconsistency between received product and online description

Non-Returnable Items & Conditions

Custom bean bags (custom fabric, size, printed logo) are non-refundable and non-returnable, unless there is a manufacturing defect.
Bean bags with stains, fabric tears, odor caused by customer daily use cannot be returned.
Products with missing original packaging, cut off tags are not eligible for return.
Clearance discounted items are not available for return for change-of-mind reasons.

Return Shipping Responsibility

If return is caused by our fault (defective goods, wrong shipment), we will cover the return shipping cost. If you return the bean bag for personal reasons, such as disliking the color, unsuitable size or change of mind, the buyer shall bear all return shipping fees. Original delivery fee will not be refunded.

Refund Processing Time

Once we receive and complete inspection of the returned bean bag, we will process your refund within 5–7 business days. Funds will be returned to your original payment account. The actual arrival time depends on your payment provider or bank processing schedule.

Return Authorization & Return Address

Please contact our customer service email to get return authorization before sending goods back. Unauthorized returned parcels will be rejected.

Return Address: Yiwu Guoqiu Trading Co., Ltd. Room 301, Unit 3, Building 26, Xinglong No.3 District, Futian Subdistrict, Jinhua City, Zhejiang Province, China

Partial Refund

Partial refund may apply if the product has minor damage caused by customer, we will inform you of the amount after inspection.